Refund policy

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at burlhq@gmail.com. 

Exchanges (if applicable) 
We will replace order with similar or better product if they are defective or damaged. If you need to exchange it for the same item, send us an email at burlhq@gmail.com and send your item to: Redwood Burl Source, 1834 Allard Ave, #34, Eureka CA 95503, United States.